Contact us
A real person on our team reads every message. Write to us any time and we usually reply within one working day.
Email us
team@idiasolution.comThis is also the address our emails come from — sign-up confirmations, device approval requests and progress reports. Please add it to your contacts so nothing lands in spam.
To help us answer quickly, tell us your parent email address and your child's first name or picture. Never send passwords or PINs.
What can we help with?
Signing up & accounts
Creating your parent account, adding a child, changing a picture or PIN.
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Device approvals
Didn't get the approval email, or need to block a device.
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Progress reports
Weekly progress emails, report questions or anything that looks wrong.
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Plans & billing
Payments, invoices, changing or cancelling your plan.
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Privacy & data
Exporting or deleting your family's data, and privacy requests.
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Ideas & problems
Tell us what your child loves, or report something broken.
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A note for grown-ups
Children never send or receive messages inside Mathidia Junior. All email goes to the parent address on the account, so you always stay in control of who can use the app and on which device.